Post details: Quality

Monday September 6, 2004

Permalink 01:17 pm, Categories: Grumblings, 138 words   English (US)

Quality

I bought a file system today from the local Ryman's store. It is designed to hold hanging files (or "suspension files, as we call them here in the UK) so I bought an additional supply of hanging files as well.

Imagine my surprise (or dismay) when I got home and the hanging files would not hang on the rails of the file box? It would seem as if the rails were about 2 mm too far apart to support the standard hanging file.

I returned to the store and checked all the other file boxes that they had on display. They were all manufactured identically . . . identically wrong. I got a refund and bought a similar system from another store.

Quality is a funny thing here in the UK. I am still trying to figure it out. Stay tuned . . .

- HrH

Comments, Pingbacks:

Comment from: Carol [Visitor]
Customer Service?
British friends give me assimilation points for signs of British behaviour. Got lots of assimilation points for having an Aga, picking out a twee tile design for the backsplash, knowing what the word twee meant (even if I can't spell it). BUT, what I got the most points for was having a miserable customer service experience, not complaining (except here and now) and making the purchase. Criterion Tile in Belsize Park. Sullen staff, too busy on their mobiles to deal with customers. But they did suggest we have a look around the shop!
Permalink Thursday November 3, 2005 @ 08:35

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