It Seems To Me
Thoughts and Rants on Technology, Business and Politics

Sunday May 15, 2005


Open Source Generation

Filed under: General — Heather @ 10:00 pm — 538 words

Open SourceI have become fascinated of late by the millions of people who spend a significant amount of time each week in blogging, writing, coding, recording, and all manner of publishing for little or no financial remuneration. On a recent episode of The Podcast Brothers Tim and Emile interviewed Doug Kaye of IT Conversations. Doug said that he was experimenting with an open source production model in which volunteers help with the acquisition, assembly, production and publication of content. At this point it struck home to me that the open source movement has moved beyond the great software developers who have built Linux and Firefox.

Consider these other great "open source" movements:

  • Wikipedia offers 500,000 articles in English — compared with Britannica's 80,000 and Encarta's 4,500 — fashioned by more than 16,000 contributors. Tack on the editions in 75 other languages, including Esperanto and Kurdish, and the total Wikipedia article count tops 1.3 million. Behind the scenes there is a group of about 200 people who are in constant communication. They discuss standards, policies, sharing information about what is going on and play the role of an informal editorial body.
  • iPodder.org recently passed 5,000 podcasts actively tracked in the directory. Many of these podcasts, such as Adam Curry's Daily Source Code, or the Richard Vobes Show are 30 - 40 minute productions presented five days per week. Creating a podcast is a non-trivial activity. It takes time, money, and effort to prepare, record, produce and publish each of these shows. Although Adam may have an ulterior motive to help promote his burgeoning company, most other podcasters are fuelled by some other motivation.
  • over 10 million people have posted reviews on Amazon.cam. Thousands upon thousands of these reviews are detailed and well written. Such writing take time and effort — for no apparent financial reward.
  • And of course there are the millions of blogs that are created by amateurs for no reward other than the satisfaction of having a presence on the Internet.

What amazes me is that the millions of people involved in these ventures have the motivation and the inclination to invest their time to do so. We are in the midst of an Open Source generation in which people are giving of themselves and adding value to our everyday lives in millions of small ways.

As I was growing up and entering the workforce I got the message that if you worked hard you would get ahead. Those who worked the hardest would climb the farthest on the corporate ladder. Your progress would be the source of meaning and satisfaction in your life. People worked long hours with the expectation that their careers would move ahead.

In the last few years the source of meaning appears to have changed. It seems to me that people have become wise to the limited space at the top of the corporate ladder and have redirected their interests and their time outside of work. The Open source movement allows people to contribute to ever increasing connected world in whatever way they can. Whether it is adding entries for Wikipedia, adding functionality to software, or editing audio content for IT Conversations, there is a creative outlet for everyone online. And I believe that the world is a better place for it.

Thursday May 12, 2005


Subscription Services That Let You Slip Away

Filed under: Technology — Heather @ 09:51 pm — 713 words

HookSubscription based services are generally considered to be good business models. Once you have a customer hooked on a subscription it is much easier (and cheaper) to retain them than to acquire new subscribers. It amazes me, then, when I discover subscription based services that have no mechanism to notify me that my subscription is about to expire and no easy method to renew my subscription.

I used to have this problem with Audible.com. At one time I was subscribed to at least a half-dozen NPR shows from Audible with various expiration dates. My subscriptions would frequently expire and I would only discover it after a few days (or weeks) when it occurred to me that I was missing some regular content that I had come to expect. I would faithfully return to their web site to renew but only after being frustrated and finding that I had inevitably missed an episode or two. Thankfully, Audible has upgraded their systems to provide renewal notices.

This week I encountered the same negligence in subscriber retention with Spy Sweeper software. I purchased Spy Sweeper more than a year ago and have stayed current with the latest spyware definitions and scanning engine. As a result, the latest version 3.5 of the scanning engine is already installed on my system.

Recently I noticed that Spy Sweeper was prompting me every day that new spyware definitions were available. When I told it to update, nothing would happen. After a few weeks of this unusual behaviour I took a closer look and discovered that my subscription had expired.

It is a little disturbing to me that there was not a more visible notification that my subscription, and thus my protection from the latest nasties in spyware, had expired.

Nevertheless, upon my discovery, I went to their web site to upgrade. I completed my purchase only to discover further that there is no way to update my current subscription on the installed software. The only way to apply my subscription renewal was to reinstall the software and enter my new key code. This is ridiculous! — not to mention cumbersome. I happen to be travelling a lot these days and only have access to a dial-up connection. In order to extend my subscription I have to download the software again over a slow connection and reinstall.

I wrote to the help desk at Webroot asking if it was true that my only option was to reinstall the software. I also suggested that they add an item to their development roadmap: an interface that makes it easier for the end user to extend their subscription without reinstalling the software.

They responded to my inquiry with the following canned reply, serving only to exacerbate my disappointment in the company:

Hello,

We are sorry that you are encountering difficulty with our software. You will need to uninstall your any versions of Spy Sweeper and upgrade to the newest version of our software.

To uninstall, close spysweeper by right clicking on the spy sweeper icon in your system tray (by the time clock) and click on close, select the start button, select control panel, select add/remove programs, locate Spy Sweeper and, select the change/remove button, once the uninstall finishes please reboot your computer.

We have sent you an email containing your key code and a link to download the software. During your download please disable all firewall software/web accelerators/download managers because this may interfere with the integrity of the downloaded file.

Save the file to your desktop and once the download is complete open that install file by double clicking on the saved file on your desktop named sspsetup1_.exe

If you are having problems locating the file after downloading, click start, search, for files or folders, on the left choose "all files and folders", search for "sspsetup" This will locate the file for you. Double click on the file and follow the directions to install the software.

If you continue to have any difficulty with our product please re-open this ticket or call us.

Sincerely,

The Webroot Team

Spy Sweeper received editor's choice on PC magazine. I guess the PCMag Labs never ran the software long enough to let the subscription expire.

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