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Rizers, Inc.
Founder (2007 Present)
Currently developing the business plan and foundation for a web-based career management site and community. Building upon the explosion of social networking to harness the self-organizing behavior of the social web and amplify the impact of a small number of career coaches, enabling a broad array of ambitious professionals to accelerate their careers.
Department for Work and Pensions (DWP)
United Kingdom (2005 2006)
The DWP comprises seven major public agencies employing more than 120,000. Its outsourced IT suppliers encompass more than 6,000 employees. Gained valuable insights into delivering IT projects and services on a massive scale to a client base that experiences intense scrutiny from the press and the public.
Head of Corporate Infrastructure Delivery
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Led the restructuring of a project management office that delivered
infrastructure services to more than 120,000 employees while managing an
array of outsourced vendors to actually deliver the projects Created a
new project delivery organization to maintain enterprise accountability
while project responsibility was transferred to fully outsourced IT
providers.
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Managed more than 200 employees through a downsizing
effort to a team of 20.
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Accountable for a project portfolio of more than £60M ($110M) funding 10
major programs touching more than 2,000 sites.
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Operational
leader responsible for high-profile upgrade of more than 160,000 PCs
from Windows 2000 to XP. The project stakeholders were extremely
resistant to change due to previous missteps resulting in 80,000 users
unable to access computers for four days. Redefined the use of project
steering committees to elicit strong engagement, commitment and support.
Active roll-out was completed in 9 months with absolute minimal
disruption.
Head of Operations Service Delivery
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Responsible for developing a senior leadership team as a result of a major restructuring of outsourcing arrangements. Accountabilities spanned manager development, coaching, organizational design, and process improvement.
Haas School of Business, University of California, Berkeley
President, MBA Association (2003)
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Transformed the student leadership association from a poorly defined
group to a full-fledged, registered student organization. Ratified a
defining set of bylaws through a student-wide vote.
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Resulted in a sustainable leadership organization that is driving significant improvements for students and
the administration while providing a rich leadership experience for the participants in the MBA program.
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Responsible for the introduction of a program allowing alumni to return
to campus for free courses in the MBA curriculum, improving good will
among alumni and forging sustained connections between the school and
its graduates.
Cisco Systems
Program Manager Human Resources (2003 2004)
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Led an international Business Process Outsourcing team to develop an outsourcing strategy for HR Services.
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Provided thought leadership and program structure to deliver a model that
integrated organizational design, innovative approach to vendor management,
highly leveraged technology and well-defined vendor management roles.
Program Manager / Internal Consultant IT Infrastructure
(2001 2003)
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Inspired and led an initiative to develop processes and organizational
structure for project portfolio management in a 600 person organization.
Consolidated over 500 projects down to fewer than 100, resulting in the
ability to proactively manage employee workload, optimize project
resources, and greatly improve project completion rates.
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Defined and implemented effective program management as a part of a
comprehensive solution to ensure successful projects.
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Established a Program Management Office for key programs. Held project
owners accountable for key performance indicators, advised project
managers on effective project planning and delivery, and mentored
program managers on critical projects.
Manager, Windows Hosting Services(2000 2001)
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Championed the introduction of Microsoft Windows technology into the
core IT infrastructure resulting in hardware and software savings up to
80% compared to established UNIX systems. Created a dedicated team
focusing on client support for applications using the Windows platform.
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Managed application services delivery for the
Microsoft Windows platform. Supervised a team of systems administrators
supporting more than 1,000 Windows NT and Citrix servers. Interface with
all application development teams for change management, release
planning, capacity planning and emergency maintenance services.
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Designed and implemented a three-year, $3.6 million alliance with Microsoft Consulting Services that provided four full-time Microsoft engineers on site. Defined services to provide premier support and a conduit to product services and development at Microsoft.
Senior Project Manager, NT Operations, Cisco Systems
(1999 2000)
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Extensive recruiting for new top talent.
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Salvaged several critical projects from derailment.
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Served on several post-merger integration teams. Became adept at Ciscos
world-class acquisition integration methods.
Exodus Communications
Manager, Network Operations
(1999)
Led a team of 10 on all aspects of network and server operations in a rapidly
expanding company of 1,300 employees and 26 locations.
International Network Services
Consultant, Program / Project Manager
(1998 1999)
Provided project leadership on high profile projects, including leading
a team of 12 on a 2-month project that developed a blueprint to migrate 2,500 Novell servers to Microsoft NT within three months.
Deltanet Inc.San Francisco
Manager, Desktop and Server Support (1997 1998)
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Provided all manner of end-user and back-end server support
for 2,200 employees.
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Reduced open help desk tickets from over 500 to a sustainable level
of under 50.
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Introduced structure and processes to sustain improved levels of service.
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Managed a team of eight.
United Healthcare
Denver, Albuquerque, San Francisco (1989 1997)
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One of 4 core Program Managers responsible for opening a new health
claims processing center for 300 employees in Albuquerque. The
office went from conception to fully functional in eight months
capable of handling 40,000 health claims and 20,000 customer
services telephone calls per week. Established all support services
including Mail Room, Audit, Training, and Computer Services.
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Led the development of database information systems that
significantly enhanced the ability of local management teams to
drive performance. Deployed systems to several regional claims
processing centres.
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Managed field support for five remote offices serving more than 750
employees. Led team of seven with employees in San Francisco, Denver
and Southern California.
High School and College Instructor
Indiana, Colorado (1989 1997)
Taught high school and college mathematics, including courses in calculus, linear algebra, pre-calculus, college algebra, trigonometry, and physics. Refined the art of communicating complex ideas to any audience.
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